Frequently asked questions

It's easy to book online just click book now. You are welcome to call us on 01797 321885 to discuss any queries. Availability on the lake changes regularly and activities are not reserved until the point of booking confirmation.

To be fair to everyone, we ask only book if you are sure you can get here.

Once the activity is booked it cannot be cancelled or changed.

You will have a timed appointment; we cannot be held responsible or offer a refund or credit if you are late for your activity. (Don't forget to arrive 45 minutes before your booked activity time)

Please allow plenty of time to get here, the traffic can be very slow on a hot day via Camber, Dymchurch and the A2070 from Ashford.

You must be confident in water for all activities. You Will Go Under Water!!
For the Aqua Park you MUST be able to swim 50m with a buoyancy aid on and be confident in the water.

If we see anyone struggling to swim, a lifeguard will ask them to leave the water immediately and no refund will be given. 

No, all packages include Wetsuit, Buoyancy Aid and Helmet as required - no hidden extras

However, don’t forget money for for the Action Food Shack. Lots of yummy hot & cold food

Action Watersports is prepared for the British weather and activities will continue in the rain, it can be more fun!
We have a very kind microclimate and miss much of the bad weather. We will always put your safety 1st; the lake is very sheltered and we will stay open when it is safe to do so. If you decide not to come when we are open, there will be no refund or credit.
We will call you if the weather prevents the activities from going ahead and issue you a credit 

If a storm cancels play, we will try to recommence your activity as soon as possible. If this is not possible, you will receive a credit to visit us again for a new session.

Wetsuits are only compulsory for FlyBoarding and Barefoot Water-skiing. It is your choice on the other activities. You are welcome to you bring your own wetsuit if you wish. Please wear appropriate swimwear if you are not wearing a wetsuit, no loose-fitting clothing, mankini’s or fancy dress!!

Wetsuits are FOC on the Aqua Park & all packages/experiences

We have changing rooms, toilets, and hot showers.

We recommend you wear your swim wear under your clothes when you arrive at the lake, this avoids any delays with the changing rooms.

There is parking and an overflow for busy days. Please park considerately ensuring the maximum number of cars can use the car park. If using the overflow carpark, please take care as you walk back along the road to our main site. 

We have a wide range of  food at The Action Food Shack, at great prices.

You are welcome to bring snacks on site

Swimming is available on Tuesday and Thursday Evenings at the  Open Water Swimming Sessions

No other swimming is allowed in the lake. 

We love dogs and well-behaved dogs are always welcome. We ask you to respect other guests and ensure your dog isn’t a nuisance (including barking) or cause fear to any guest. Don’t forget your dog can enjoy the water during the Pups on SUPs on a Monday or Thursday morning or Selected Monday evenings. Dogs are not allowed in the water at any other time

We wish we could still offer Jet Ski Launch, but it is not possible.  

Monday or Thursday Mornings or selected Monday Evenings are the ideal time to bring your own board.

As we offer a range of activities on the lake other times it maybe difficult to offer the use of the lake with your own equipment. Find out more about Stand-up Paddle Boards here

If you are pregnant, please consult your doctor before partaking in any activity.

Please leave your gems at home as we recommend no jewellery is worn during activities.

Minimum age 6 years old, no one younger is allowed on the Aqua Park.

Minimum height is 1.22m

Children under 11 years old must be accompanied by an adult on the Aqua Park - you will get wet 😀  - maximum of 3 children per adult (over 18 years old)

Yes: you can leave before your session is up, however you cannot return to the Aqua Park once you have left.

You do not need shoes on any activity. The Aqua Park & SUP Socks give you the competitive edge and are available to buy online at time of booking or when you arrive 

No Glasses or goggles to be worn during any activity. 

Prescription goggles can be worn on the Aqua Park if necessary, however this is at your own risk.

Vouchers are available for all activities or money from our booking page. Click Here to see the amazing vouchers on offer

The Best Present you can give 

The Action Food Shack offers a range of hot food cooked to order. 

Our bluewater lake is clean and healthy, the lake varies between 6 to 12 foot deep, there is no shallow or deep end!!

Great news, it warms up quickly with the summer sunshine, often to 24+ degrees.

We do have fish, don’t worry, they are more scared of us, so it is very unusual to see or feel one. They are mainly little roach

Please do not book any activity unless you are confident in the water and can swim.

In the summer we are open 7 days a week, including bank holidays. Outside Summer we are open everyday by prior appointment, just email, call or look online and we will be here for you.